“You need to know about customer feedback that says things should be better.”
– Bill Gates
The importance of obtaining anonymous feedback from your customers and partners cannot be overstated. At Industrial Channel Research, we are focused on helping industrial suppliers and distributors deal with the increasing market pressure for operational excellence by providing them with critical, honest insights from their customers and partners that they can act upon.
Our programs accomplish this by having customers and partners evaluate participating suppliers and distributors against ICR’s proprietary best practice frameworks then providing participating suppliers and distributors with an analysis of their results and a comparison to how other participants rated. ICR helps participants understand:
- Specifically what their improvement opportunities are
- Relative importance of addressing specific opportunities
- Actions required to improve
Below are some of our current members. Read testimonials here.